FREQUENTLY ASKED QUESTIONS
FAQ
Got questions? We have answers.
What is IMEI repair?
IMEI repair is the process of restoring or replacing the IMEI number on a device. This is needed when the IMEI has been corrupted, zeroed, or changed. We do this remotely without rooting your device.
How long does the service take?
Most services are completed within 1–24 hours. Some express orders are done within minutes. You will receive a notification via email once your order is processed.
Is the unlock permanent?
Yes. All our unlocks, IMEI repairs, and iCloud removals are permanent. They will not be reversed by factory resets or software updates.
Do I need to ship my device?
No. All our services are done 100% remotely. You never need to ship your device anywhere. We use a secure remote connection to process your order.
What payment methods do you accept?
We accept Credit/Debit cards, PayPal, Cryptocurrency (Bitcoin, USDT), and bank transfer. All payments are secured and encrypted.
Do you offer a money-back guarantee?
Yes. If we cannot complete your order successfully, we offer a full refund. Please read our refund policy for details.
Which devices do you support?
We support Samsung Galaxy (A/F/M/N/S/Z/Tab series), iPhone (all models), Motorola, and other major Android brands. Check our services page for the full list.
How do I contact support?
You can reach us via live chat on our website, by email, or through our Telegram channel. We respond within a few hours.